Job Details
Parts Clerk, ANSA Motors Limited
ANSA Motors, Automotive
Port of Spain, Trinidad

Job Summary

  • To provide parts sales assistance and service to internal and retail customers regarding parts and accessories in an efficient and effective manner, while maintaining a high level of customer service at all times.

Job Responsibilities

  • Responsible for all parts sales transactions to internal and external customers.
  • Manage all methods of communication for queries and requests eg. email/telephone etc.
  • Greet all customers promptly and courteously and assist them in identifying their parts and accessory needs and any complimentary/associated parts.
  • Additionally, to prepare quotations and estimates for parts and accessories as requested.
  • Responsible for entering Special Order requests.
  • Collection of any outstanding customer payments.( pertains to charge accounts).
  • Assist in the resolution of customer complaints and concerns to their satisfaction.
  • Ensure the sale of all special orders within the specified time frame in the SOR policy.
  • Expeditiously handle all parts returns and credits.
  • Record all lost sales in the DMS.
  • Similarly, to participate in all stock counts and cycle count activities.
  • Cooperate with Service department personnel to expedite vehicle repairs, especially in the area of the pre-picking of parts.
  • To ensure that the work areas and counters are clean and uncluttered and assist where necessary in setting up merchandising displays.
  • Comply with all company policies and procedures
  • Perform any duties which may or may not be related to the above as requested by the Manager.

Job Standards

  • Efficient and accurate use of the parts catalogue systems.
  • Good working knowledge of the products
  • Excellent customer relations skills.
  • Accuracy in checking and recording data.
  • Good literacy and numeracy skills.
  • Accuracy in the checking of all items and detailing all relevant information.
  • Good communication skills in listening to the customers and defining their problems.
  • Ensure the sale of all special orders within the specified time frame in the SOR policy.
  • Ability to prioritise daily tasks in order of urgency.
  • Initiative in the performance of daily job-related tasks
  • Timeliness in the presentation of any data as requested by the Manager
  • Timeliness in following up and resolving customers’ queries and concerns

Qualifications and Experience

  • Minimum of 5 CXC passes, 6 units of CAPE passes & two years experience in automotive sales
  • To be considered for this position you will need to;
  • have experience within automotive wholesale or dealership, interpersonal skills are an asset and communicate clearly and accurately to Sales and General Manager

Deadline Date: January 31, 2025.

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