Job Details
Reconciliation Officer
ANSA Bank, Financial Services
Port-of-Spain, Trinidad

Job Summary:

  • The Reconciliation Officer will be responsible for the reconciliation of assigned accounts as per documented procedures and processes; including investigations related to these processes to provide resolution to any differences identified.

Job Description:

  • Ensure adherence to documented reconciliation processes and procedures for the specific accounts assigned for reconciliation.
  • Complete reconciliation within set SLAs and submit monthly to Finance.
  • Verifying and matching transactions across different financial systems and sources.
  • Reviewing and reconciling general ledger accounts, ensuring all entries are accurate and up to date.
  • Responsible for completing investigations related to any differences identified during the reconciliation process.
  • Engage the relevant processing teams / persons as necessary to resolve identified differences. These would include: IT, Finance, Processing, etc.
  • Investigation and follow-up to be completed daily on outstanding reconciliation items.
  • Escalate to one-up any issues identified if above set dollars amount thresholds or if SLAs are not being met.
  • Recommend process or procedure changes to improve effectiveness and efficiency.
  • Investigate and resolve discrepancies identified during the reconciliation process.
  • Communicate with internal and external parties to resolve issues and obtain missing information.

Education and Experience Requirements:

  • Bachelor’s degree in Management/Business Administration/Marketing/ Finance or a related field of study.
  • At least 2 years of retail banking experience, with Teller or Customer Service Representative experience preferred.
  • Experience in KYC documents, Account Opening and Loan Origination preferred.
  • Excellent customer service orientation and skills.
  • Superior numeric skills and strong analytical and reasoning skills.
  • Excellent verbal and written communication skills.
  • Proficient understanding of all company policies and practices, with particular emphasis on those for branch operations, account opening and credit applications.
  • Knowledge of internal controls and AML/TF practices.
  • Proficient in the use of Microsoft Office with specific expertise in Excel, Temenos T24 and other technologies deployed by the Branch.
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