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Position: Customer Service Representative

Location: Longdenville / Trinidad and Tobago

Company: ABEL Building Solution

Job Summary: The incumbent s responsible for governance of all items invoiced from ABS Longdenville and Bestcrete factory outlets. Pioneers of the best practice processes for the sector of the customer journey from entering compound to leaving with goods. Passionate about service and selling, responsible for serving Walk-in customers and achieving budgets for assigned locations.

Job Description:

  • Professionally handle incoming request from customers and ensure that issues are resolved both promptly and thoroughly.
  • Provides consultancy to customers using the Company’s products keeping abreast with new advances in these areas.
  • Maintain rapport with all product centers and Sales Reps.
  • Generate and process sales orders and quotations daily.
  • Create D-3650 accounts for Customers when needed, ensuring data is correct
  • Schedule customer deliveries.
  • Responsible for picking, packing and invoicing of sales orders.
  • Responsible for dispatching of customers’ orders, to ensure accurate and timely delivery of orders.
  • Responsible for Follow-up on Orders / Quotations.
  • Achieve revenue budgets for assigned location
  • Provide an excellent customer service experience to all by ensuring the environment is clean, clear, and welcoming as well as giving great customer service
  • Monitor warehouse stock and investigate variances for assigned location
  • Report customer complaints in a timely manner
  • Tele-Marketing
  • Any other duties
  • Ensure that housekeeping is maintained at all times
  • Compliance with Ansa Mcal Group Policies.

Qualifications: Undergraduate Degree/University

Required hands-on, technical, types of training

  • Communication Skills
  • Teamwork
  • Flexibility, Integrity and dependability
  • Discipline and industriousness
  • Interpersonal skills
  • Organisational skills
  • The working environment includes, but is not limited to operating in:
  • Dust
  • Noise

How to apply:
These are the requirements for applying for this job:

- Do you have an Undergraduate Degree/University ?