Company: TATIL Life Assurance Ltd.

Job Summary: 

Primarily   responsible   for   providing   effective   customer   service   to   all   customers  by  utilizing  excellent  in-depth  knowledge  of  company  products  and  programs,  as  well  as  team  members  within  the  Customers  Service  Department and the wider organization.

Job Description:

• Provides  prompt  and  quality  Customer  Service  by  projecting  and  demonstrating a high level of professionalism, courtesy and initiative in accordance with established guidelines and policies.
• Demonstrates a thorough knowledge of the Company’s products and procedures,  and  a  good  understanding  of  industry  regulations  and  compliance as it relates to the provision of information and services to clients.
• Answers  the  telephone  promptly in  a  professional  and  courteous  manner, and responds efficiently to the individual needs of the client and  Agents,  escalating  to  the  Supervisor  or  Assistant  Manager  as  necessary.
• Ability to multitask – gather information, researches/resolves inquiries and logs customer calls.
• Communicate appropriate options for resolution in a timely manner and follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
• Ability to complete documentation for customer requests, packages all application requests, forms and policy changes for the courier bag for submission to the relevant department within one day of receipt.
• Sustains our clients through conservation methods and other customer focused initiatives.
• Ability to work simultaneously with multiple customer (internal and external) to resolve their issues.
• System functions related to updating of client transactions relating to non-financial and financial changes, dividends, loans and partial surrenders.

Qualifications & Experience:

• 5 Ordinary Level Passes including Mathematics and English
• A’ Levels/CSEC
• Associate Degree/Diploma in Business Administration or related field an asset
• Professional Insurance qualifications such as LOMA Level 1 Certificate, Associate Customer Service will be an asset
• At least 1 years’ experience in the Life Insurance Industry
• 2 years’ Customer service experience with an insurance provider may be necessary
• Working Knowledge of Microsoft Office Suite