Company: Tatil Life Assurance Limited

Job Summary: To provide daily supervision and administration of the Back Office staff (Processing and Claims). To provide signoff on all approved processes and reports. To act as a conduit and liaison among departments to ensure a smooth flow of function. The position requires the ability to work in a high volume environment.

Job Description:

• Assist the Manager in organizing, planning and implementing strategies to improve the Back Office functions.
• Supervise and coordinate daily Back Office operations.
• Coach and support the Back Office
• Cautiously conduct review and audit to identify areas of deficiency or improvement and to implement corrective action immediately.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Evaluate employee performance and identify hiring and training needs.
• Prepare and analyze monthly/ad hoc reports.
• Provision of guidance and training to subordinates and suggest appropriate training programs and techniques where necessary.
• Ensure all employees adhere to company’s policies and guidelines. Take corrective action in accordance with the IR standards.
• Assist to reduce number of complaints received, services failure and process error rate as per Annual Operating Plan.
• Minimize the impact on customer services in case of disaster by actively participate in the business recovery plan.
• Maintain contact and good relations with customers, Agents, service providers and all functional departments to ensure the claims service operation function effectively and efficiently.

Qualifications:

•   Bsc/BA in Business Administration or relevant field; MSc/MA is an asset
•    Knowledge of Life insurance and products
• Ability to create and analyse reports, spreadsheets and statistics
• Clerical work experience considered

Please submit applications to: [email protected]