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Position: Assistant Manager (Back Office)

Location: 11A Maraval Road, Newtown / Trinidad and Tobago

Company: Tatil Life Assurance Limited

Job Summary: To provide daily supervision and administration of the Back Office staff (Processing and Claims). To provide signoff on all approved processes and reports. To act as a conduit and liaison among departments to ensure a smooth flow of function. The position requires the ability to work in a high volume environment.

Job Description:

  • Assist the Manager in organizing, planning and implementing strategies to improve the Back Office functions.
  • Supervise and coordinate daily Back Office operations.
  • Coach and support the Back Office
  • Cautiously conduct review and audit to identify areas of deficiency or improvement and to implement corrective action immediately.
  • Track the progress of weekly, monthly, quarterly and annual objectives.
  • Evaluate employee performance and identify hiring and training needs.
  • Prepare and analyze monthly/ad hoc reports.
  • Provision of guidance and training to subordinates and suggest appropriate training programs and techniques where necessary.
  • Ensure all employees adhere to company’s policies and guidelines. Take corrective action in accordance with the IR standards.
  • Assist to reduce number of complaints received, services failure and process error rate as per Annual Operating Plan.
  • Minimize the impact on customer services in case of disaster by actively participate in the business recovery plan.
  • Maintain contact and good relations with customers, Agents, service providers and all functional departments to ensure the claims service operation function effectively and efficiently.

Qualifications:

  •   Bsc/BA in Business Administration or relevant field; MSc/MA is an asset
  •    Knowledge of Life insurance and products
  • Ability to create and analyse reports, spreadsheets and statistics
  • Clerical work experience considered

Please submit applications to: [email protected]

 


How to apply:
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