BERGER PAINTS JAMAICA

JOB SUMMARY:

The Customer Service Representative is responsible for the Fulfilment of all orders, promoting an excellent Customer Experience, boosting revenue and ensuring good governance

KEY RESPONSIBILITIES:

• Enter quotes on the system as requested
• Review, manage and fulfil back orders and open orders
• Partner with assigned Sales Reps to communicate with customers and boost sales
• Enter orders onto D-3650 system when requested
• Call assigned customers to boost sales
• Promote sales and discounts with assigned customers
• Arrange and communicate appointments for customers to collect at factory outlet
• Report, follow up and manage customer complaints
• Provide accurate advice in a professional manner via telephone requests.
• Document orders accurately and within the required deadlines.
• Provide After-Sales support to key accounts/customers.
• Perform all duties in accordance with the procedures as per ISO 9001:2015 standards and the Quality Systems Manual of the company.
• Promoting safety awareness and the development of a Safety culture within the company.
• Compliance with Ansa Mcal Group Policies.

QUALIFICATION & EXPERIENCE:

• Undergrad Degree in Business Management or similar field.
• 1 year experience in a marketing, advertising, merchandising or sales environment
• Exposure to coating industry would be an asset