COLFIRE, Financial Services

Port-of-Spain, Trinidad

Job Summary:

• The Claims Inspector will be expected to always be efficient, fair and reasonable in our claim settlements, co-ordinate claims Inspecting activities within the Claims Department and provide exceptional service.

Job Description:

• To assist the Senior Claims Specialist and Claims Specialist and function as a team player in the Technical Team of the Claims Department.
• To function as a member of the Claims Team with specific emphasis on claims Inspecting.
• To provide clear direction and advice to other claims staff in the underwriting and settlement of claims.
• To survey / inspect / adjust claims made on the company through contracts of insurance.
• To conduct external inspections of damages to property, including vehicular and mechanical, for matters agreed by the Senior Claims Specialist and Claims Management towards the timely settlement of claims.
• To realistically value claims and arrive at settlements acceptable to the client, third party and Company.
• To make court appearance on behalf of the company and to give evidence in defence of the Company’s position if called upon to do so.
• To supply reports and relevant information in support of Inspected claims and settlement.
• To develop standards for evaluating damages to vehicles and property and any other tangible property and train staff therein.
• To develop and maintain a database of all information relevant for arriving at true values of damages to property, including vehicles.
• To develop and maintain data as to the market value of new and foreign used vehicles and property.
• To review technical reports submitted by external providers that may be assigned by Claims Specialists.
• To critically assess the Company’s policy on depreciation of vehicles and to make proposals for amendments in keeping with proper claims settlement.
• To approve daily invoices submitted by repairers
• To provide a high standard of customer service in an effort to build and maintain customer confidence/loyalty.
• To maintain a high standard of professionalism, image and Company loyalty.
• To be solution focussed, making decisions after taking into consideration all relevant information, while at the same time being creative and innovative.
• Maintain registers for customer updates, ensuring high service levels of timely customer communication.
• Manage any incoming calls for the department.
• To prepare claims records for receipt of client depreciations, excesses and recoveries.
• To prepare letters, memos and authorizations in relation to claim settlements while maintaining an orderly filing record for assigned customer files.
• To visit branches and work out of a branch when needed
• To work closely with other teams in the ongoing development of the organization.
• To accept and perform such other relevant duties that may be assigned by the Company’s Management, and which would assist the organization achieve its goals and objectives.
• Any other related duties.

Education and Experience Requirements:

• Associates Degree or Cert CII.
• Professional qualification in Insurance, Risk Management or Claims will be an asset.
• Minimum two (2) years’ experience in related field.
• Proficiency in the use of Microsoft Office applications.
• Excellent customer service skills.
• Excellent communication and interpersonal skills are essential.
• Good problem solving and decision making-skills.
• Able to meet deadlines and work with minimal supervision in a fast-paced environment.