Core Job Requirements

• Manage the process and personnel within the Service Department
  
• Manage the customer relationships, ensuring a high level of service at all times.
  
• Establish effective communications with the Landrover/Jaguar Principles
  
• Manage the warranty process.
  
• Establish and maintain a Technician Training Plan.
  
• Ensure profitability of the Service Department.

Education and Experience

• Undergraduate qualification in Business Management/Engineering or related discipline.
  
• 3 – 5 years experience in a Leadership position. 
  
• Experience in a similar position and/or industry would be an asset.
  
• Strong Administrative and Customer Relationship Management Skills.
  
• General management and strategic planning experience.
  
• Demonstrated ability to lead and motivate a team
  
• Sound knowledge of Microsoft Office Suite applications

Job Standards

• Ability to plan, organize, direct and control
  
• Excellent management and leadership skills
  
• Excellent communication and interpersonal skills
  
• Excellent customer and employee relations.
  
• Good conflict resolution and problem solving skills
  
• Ability to motivate and develop employees
  
• Good analytical skills

Other Requirements

• 35 years and older

Human Resources,
P.O Box 600,
11th Floor, TATIL Building,
Maraval Road, Port of Spain. 
E-Mail: [email protected]