Abel Building Solutions, Construction

, Trinidad

Job Summary:

The Key Account Manager will join the ABEL Building Solutions – Technical Sales Management Team, focusing on building relationships with contractors, dealers, designers, and architects, fostering product line growth, and meeting quotas while maintaining customer satisfaction.

Job Description:

• Align efforts with the sector’s overall monthly targets to contribute to the organization’s overarching goals.
• Implement strategies to enhance customer loyalty, reduce churn, and sustain revenue growth.
• Ensure timely follow-up with all prospects within two days, fostering strong relationships and maximizing conversion opportunities.
• Utilize technology to optimize performance and enhance efficiency in sales processes.
• Effectively manage the budget allocated and strive to meet or exceed monthly quotas and work collaboratively with the Sales Manager to align financial objectives.
• Contribute to the development of demand plans and implement effective forecasting strategies.
• Implement initiatives to maximize customer lifetime value and strengthen overall revenue streams.
• Provide differentiated product offerings to all network clients, ensuring client satisfaction and loyalty.
• Conceptualize, present, and implement sales strategies that ensure a robust local/regional market presence.
• Provide fact-based analytical information to support budgeting, sales initiatives, and strategic growth initiatives.
• Collaborate with the Project Sales Manager to develop and implement strategies for the efficient management of customer accounts.
• Contribute ideas and insights to expand the product portfolio and enhance market competitiveness.
• Conduct root cause analysis for customer concerns and implement initiatives to enhance overall customer service quality.
• Perform any other related duties that may be assigned by the Sales Manager and keep in compliance with Ansa McAL Group Policies.

Education and Experience:

• Business Management / Civil Engineering / Project Management education, or equivalent
• Managing a customer base of high-profile customers
• Ability to forecast sales volumes.
• Knowledge/Ability to sell and manage customers.
• Microsoft Office Suite, Microsoft D365, CRM Software, Microsoft Power BI, Digital Marketing.
• At least five (5) years experience in a sales or construction environment.